TOPICS
– Products
– Orders / Payment
– Shipping / Delivery
PRODUCTS
QN: Will I be able to put a personal message to go with the hamper?
ANS: Yes, you may provide your personal message in “Instructions to Seller” on checkout or contact us thereafter. Each of our hamper will have our company’s standard message card to go along. The message will also be on our company’s Delivery Note. Our company will use standard greeting messages based on the type of hamper you have ordered if you do not provide us with your personal message.
QN: For fresh fruits hampers, will I be able to request for specific types of fruits?
ANS: You may put in your request based on the same category of fruits, but are subject to stock availability. Our company will try out best to accommodate your request where possible. Our company does not guarantee that we can accede to your request.
ORDERS / PAYMENTS
QN: What payment methods are accepted?
ANS: Orders and payments are processed through Shopify platform. Payments via VISA, Master, Amex, Shop Pay, Apple Pay, and Google Pay are accepted.
QN: What information do I have to provide when placing an order?
ANS: To process an order, we will require the recipient details such as name, contact number, and delivery address. You may also specify a message to go with your hamper for delivery.
SHIPPING / DELIVERY
QN: If I order today, when can I expect the hamper to be delivered to the recipient?
ANS: For orders received before 4pm, the hamper will be delivered by the next day. After 4pm, orders will be considered as being received the next day and processed for delivery by the day after. Exception being customised hampers. Customers may request for later delivery where required.